telus billing support Options
telus billing support Options
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On the other hand, following reviewing the deal, I observed it didn’t replicate the reductions or program details talked over, such as the 500GB of data and extra reductions for pre-approved payments.
Also, our phone line to the home arrived down inside of a windstorm the other evening, as did our neighbors. We do not use a landline any longer, though the cable is in the street and nonetheless related on your home stop. I suggested that they just get rid of it fully. They said as I didn't have an active landline, they would not mail a technician out to clean up the wire in the course of the street.
We are sorry to hear about all these troubles you have professional with both tech support and billing. Be sure to send out us a private information, and we’ll perform to receive you the guidance and abide by-up required to solve these issues as quickly as possible.
@chris14 I needed to clear up some inaccurate details. We're going to mend TELUS owned downed strains at no charge. We will only remove the line fully for building/renovation reasons but there's a fee included. We despatched you A personal message in the event you want to move forward with either circumstance.
I needed to Make contact with CS today with Chat along with the department I want to speak to is barely out there by cell phone. The CS on Chat organized a phone back at an arranged time slot. When that Section called me later I bought all the things sorted out.
• In my discussion with Juan from your loyalty crew, I had been falsely accused of getting discriminatory Once i referenced An additional Office, which was hugely offensive and uncalled for. Juan later apologized, saying which the expertise was totally unacceptable.
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I have been calling and calling Telus and had a chat Along with the AI that didn't feel to know what I was inquiring.
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so i known as the customer server (Jane) to unravel the issue just after outlining the problem and what It is really occur, The agent just aspect together with her companion and she or he lied with regard to the credits and special discounts they removed from my account as being a faithful customer with Telus and he or she said the credits expired and now not obtainable, she Assume i'm Silly, if the discount has expired i really should begin to see the expiration date on my bill like i see on residence service Monthly bill.
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Also, I used to be disconnected various moments when attempting to speak with support as well as left on maintain without any resolution.
Right this moment my mobile phone stopped telus billing support connecting on the telus community. Because of this it's got taken me a 45 to sift throughout the ai gate keepers prompt's just to speak to an actual particular person, all whilst telus ai tries everything not to let me to speak to a true person.
Hello Anyone, I must Speak to customer service with regard to modifying a payment arrangement. I wished to know if there is an e-mail or other technique to Make contact with them due to the fact I'm working, and most times I try to contact And do not get to speak to another person in advance of I have to cling up.
I’ve in no way made use of such a service in advance of, but it absolutely was simple and really valuable. I noticed that my situation was about to demolish my whole holiday getaway, so you virtually saved me.